Terms of Service

1. What Nrisco Home Care is

We operate a platform that connects households with home care professionals. We verify the professionals, take and manage bookings, and handle payment and payouts. Services are delivered in person, at the address you provide, by the professional assigned to the booking.

2. Accounts

• You must be 18 or over and give accurate details when registering.
• You are responsible for keeping your password confidential and for activity under your account.
• We may suspend or block an account that is inactive, misused, or in breach of these terms.

3. Bookings

A booking moves through a defined sequence of states, visible to you at every point:

• Requested — you have submitted the booking.
• Under review / Confirmed — we have checked availability and accepted it.
• Worker assigned / Accepted — a verified professional has been allocated and has accepted.
• In progress, then Completed when the work is done.
• Closed once the work is verified and payment is settled.

Submitting a booking is a request, not a guarantee. A booking is only binding once it is confirmed and a professional has been assigned. If we cannot staff a booking we will tell you and you will not be charged.

4. Pricing and payment

• Each service shows a published starting rate — hourly, daily, monthly, per visit or per package, as stated on that service's page.
• Additional charges apply only where relevant to your booking: a night charge, an emergency booking charge, and a travel charge. Each is shown on the service page before you book.
• Tax of 5% is applied to the subtotal.
• The full total is shown to you for confirmation before the booking is placed. We do not add charges you have not seen.
• Amounts are in INR.
• Payment is due on the terms shown at the time of booking. [TO BE CONFIRMED: accepted payment methods and when payment is captured.]

5. Cancellation, rescheduling and refunds

• You may cancel or reschedule from your bookings page.
• Cancellations made more than 12 hours before the scheduled start are refunded in full.
• Cancellations inside that window follow the policy shown on the service concerned.
• If the assigned professional cannot attend, we will arrange a replacement or, where that is not possible, cancel the booking at no cost to you.
• [TO BE CONFIRMED: how long refunds take to reach the original payment method.]

6. Your responsibilities as a client

• Provide a correct address and safe, lawful access to the premises at the agreed time.
• Treat the professional with respect. Harassment, discrimination or unsafe conditions will end the booking immediately and may close your account.
• Do not ask a professional to perform work outside the scope of the booked service.
• Arrange bookings and payment through the platform. Taking a professional off-platform removes the verification, support and dispute protections that these terms provide.

7. Terms for care professionals

• Verification. You must pass identity, address and reference checks, and provide a valid professional certificate where the role requires one, before accepting work.
• Accuracy. Documents and details you submit must be genuine and current. Falsified documents will result in permanent removal.
• Engagement. You accept work on a booking-by-booking basis and choose your own availability. Nothing in these terms creates a contract of employment. [TO BE CONFIRMED by counsel: the correct characterisation of the engagement under applicable labour law.]
• Conduct. Arrive on time, perform the booked service competently, and respect the privacy and property of the household.
• Payouts. We deduct a commission from the booking value; the commission rate applying to each service is set out in our records and is shown to you before you accept. The balance is paid to the bank account on your profile, on the payout schedule we publish. You are responsible for your own taxes.
• Ratings. Clients rate completed work. Persistently poor ratings, no-shows or complaints may lead to suspension.

8. Complaints

Raise a complaint from your dashboard. We aim to acknowledge within 24 hours, and you can follow the status through to resolution in your account. Please use this process before escalating elsewhere so that we have a chance to put things right.

9. Our role and liability

We verify professionals and manage the booking, but the service itself is performed by the assigned professional. We are responsible for operating the platform properly and for the verification checks we say we carry out. We are not liable for indirect or consequential losses. [TO BE CONFIRMED by counsel: the liability cap, what insurance is in place and what it covers, and the allocation of responsibility for loss or damage occurring during a service.]

10. Suspension and termination

You may close your account at any time by contacting us. We may suspend or terminate an account that breaches these terms, presents a safety risk, or is used fraudulently. Closing an account does not cancel obligations already incurred, such as payment for work performed.

11. Changes to these terms

We may update these terms. The date at the top of the page shows when they last changed, and we will notify you of material changes. Continuing to use the platform after a change means you accept the updated terms.

12. Governing law

[TO BE CONFIRMED: the registered legal entity name and company number, the governing law, and the courts having jurisdiction.] We operate from Hyderabad, India.

13. Contact

• Email: support@nriscohomecare.com
• Phone: 1800-123-4567
• Address: Hyderabad, India

See also our Privacy Policy.